Frequently Asked Questions

Account

  •  How old do I need to be to shop at Vitalita?

To order at VitalitaCBD.com, you must of legal age as defined by your province or territory (18/19).

  • How do I reset my password?

To reset your password, go to the account/login page. On the login form, click the link that says “Lost your password?”

Products

  • I can’t find the product I am looking for on the website.

If you are looking for a product that you cannot see listed, please contact us at hello@vitalitacbd.com

  • How should I store my products?

Always refer to the product label first for any special storage conditions. Cool, dry conditions are best; and refrigeration can extend product life. Hot and/or humid conditions, such as those found in bathrooms and kitchens, may shorten product life.

Ordering

  • When will my order be processed?

Orders are typically processed within 1 business day of receiving payment but may take up to 2 business days.

  • Does Vitalita accept returns?

All orders from Vitalita are final sale. If you have an issue or concern with your order, please contact us.

Payment

  • What methods of payment do you accept?

Currently, payments are only accepted through Interac E-Transfer. We are working to make other payment options accessible to you.

  • How do I pay for my order?

Please see your banking provider for details on how to use Interac E-Transfer with your account.

  1. All payments are to be sent by Interac e-transfer to PayZV@protonmail.com
  2. Include your order number in the comments section of your e-transfer.
  3. Set the Interac e-transfer password as the password assigned in your order confirmation email.

Your order will not be shipped until we have received/deposited your payment.

Shipping

  • What is the cost of shipping?

Shipping to western provinces is usually $16-20 (depending on option selected)

Shipping to eastern provinces is $26-30 (depending on option selected)

Shipping is free for orders over $200

  • How long will it take for my order to arrive?

Orders are shipped via Canada Post and take 1-4 business days to arrive (depending on distance from us out west and shipping option selected)

  • Can I track my order?

Yes. All packages are shipped with a tracking number, which is usually emailed after the order is processed. You can also find your tracking number in the order details on your account page.