Frequently Asked Questions


To order at, you must of legal age as defined by your province or territory (18/19).

To reset your password, go to the account/login page. On the login form, click the link that says “Lost your password?” OR, click here to reset your password.


If you are looking for a product that you cannot see listed, please contact us.

Always refer to the product label first for any special storage conditions. Cool, dry conditions are best; and refrigeration can extend product life. Hot and/or humid conditions, such as those found in bathrooms and kitchens, may shorten product life.


Orders are typically processed within 1 business day of receiving payment but may take up to 2 business days.

All orders from Vitalita are final sale. If you have an issue or concern with your order, please contact us.


Currently, payments are only accepted through interact E-Transfer. We are working to make other payment options accessible to you.

Please see your banking provider for details on how to use Interact E-Transfer with your account.

  1. All payments are to be sent by interact e-transfer to
  2. Include your order number in the comments section of your interact e-transfer.
  3. Set the interact e-transfer password as the password assigned in your order confirmation email.

Your order will not be shipped we have reviewed and deposited your payment.


Shipping to British Columbia, Alberta and Saskatchewan is $15. Shipping to everywhere else is Canada is $25.

Orders are shipped via Canada Post Express post and take 2 business days to arrive.

Yes. All packages are shipped with a tracking number. You can find your tracking number in the order details on your account page.

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